Shipping

SHIPPING

DO YOU SHIP TO MY COUNTRY? HOW MUCH DOES SHIPPING COST? HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

We ship worldwide, and our products take 7-12 days to reach the destination country depending on where you are.

IN HIGH DEMAND, ORDERS MAY BE DELAYED. Sorry for the inconvenience

No refunds or exchanges are possible due to shipping delays.

Do you ship to my country?

We ship worldwide!

How do I know if you’ve shipped my order?

When you place an order, you will receive a confirmation email.

I haven't received my complete order, what happened?

We ship some products from different warehouses, so it's normal for them to arrive separately. Rest assured, your complete order will arrive.

If I’m not at home, how do you deliver my order?

They will try again, or leave a note in your mailbox or phone so you can pick it up at the nearest office.

RETURNS

RETURN POLICY

You have 14 calendar days from receiving your order to report any issues related to your purchase. If you receive a defective or incorrect product, we will arrange for its return and subsequent refund or replacement free of charge. You must first attach images of the received product showing the damages for our evaluation. Please attach and send this information through the website's contact form. Under no circumstances will we process returns if the product has been used. Returns from the Canary Islands are not allowed.
If you purchased with an applied discount or free shipping, we do not offer exchanges or returns for size once the product has been received by the customer.
The only product that can be exchanged is the electronic devices listed on the website in case of malfunction.

CANCELLATION POLICY

You can cancel an order only until 21:00 on the day of purchase from the date of “Payment Accepted” confirmation. The refund will be made using the same method used for the purchase.

Package could not be delivered, what happens now?

Unfortunately, if it is the customer's fault, they will need to pay €20 for shipping costs to resend the order for delivery.
Please note that it is not possible to cancel the order at this point, and the €20 is charged per pair of shoes or product, not per total order.

If it is the seller's fault (our fault), we will cover the €20 to resend the package at no cost to the customer.

WHEN IS IT THE CUSTOMER'S FAULT?

When the customer provides an incorrect address
When the delivery cannot be made because the person is not at the address
When the pickup deadline at the corresponding office has expired
When the customer is not at the address

WHEN IS IT THE SELLER'S FAULT?

When we make a mistake entering the customer's address

WE CANNOT REFUND THE MONEY IF IT IS THE BUYER'S FAULT, AS WE WILL INCUR COSTS FOR THE TRANSACTION, AND IT WOULD BE LOST. Thank you

WE ARE NOT RESPONSIBLE FOR WHAT HAPPENS TO THE PACKAGE ONCE IT IS HANDED OVER TO THE SHIPPING AGENCY. ONCE THE PACKAGE IS DELIVERED, THE CUSTOMER MUST TRACK IT USING THE URL SENT BY EMAIL WITH THE CORRESPONDING NUMBER. THANK YOU

CHINESE NEW YEAR (WHAT HAPPENS?)

From February 1 to February 23, our factories will be closed for the Chinese New Year. You can place orders as usual, but they will take a little longer to arrive. Thank you for your patience! If you have any questions, please contact us.

DEFECTIVE PRODUCT

In the case of a defective product, you must send us the relevant information by email, including details of the defect/flaw. You will have a maximum of 24 hours to submit the claim from the time the package is received, and you must provide high-quality photographs and, in some cases, videos or other evidence clearly showing the problem. Thank you.